Inside the computer loaned by Fnac, more than 300 private documents

Last December 30, Hélène (assumed name) dropped off her computer at Fnac's after-sales service at Place d'Italie, in Paris, because of "permanent bugs".And left with another device, lent free of charge., time to repair.

A few days later, while trying to erase a document that she had just downloaded, Hélène stumbled upon a folder filled with more than 300 files belonging to strangers.

Inside, dozens and dozens of curriculum vitae, a few photos of an apartment, an on-call schedule, a photocopy of an identity card, a debit authorization, contracts, the scan of a check , etc.

All these names, addresses, account numbers or private information were obviously not erased before the loan.At Fnac, a loan computer must however be cleaned between two clients."We cannot lend a computer or phone with personal data from the previous consumer, ”says Laurent Glepin, communications director of Fnac.

“The“ process ”is clear and usually respected.This is an error solely due to Fnac."

"The chance to fall on her"

Hélène has since reported the problem to the National Commission for Informatics and Freedoms (Cnil) and is awaiting news from Fnac, with whom she spoke on Twitter.Joined by Rue89, the Cnil claims to receive few similar complaints.

Posted Date: 2020-12-29